Frequently Asked Questions (FAQ)
1. What sizes do you offer?
We offer a wide range of sizes from XS to XXL. Check the sizing chart on each product page for specific measurements to find your perfect fit.
2. How can I track my order?
Once your order has shipped, you’ll receive an email with a tracking number. You can use this number on our website to track your package.
3. What is your return policy?
We offer a hassle-free return policy! You can return items within 30 days of receipt for a full refund or exchange, provided they are in original condition with tags attached. Please visit our Returns page for detailed instructions.
4. How long does shipping take?
Standard shipping typically takes 3-5 business days, while expedited options are available at checkout. Delivery times may vary based on location.
5. Do you ship internationally?
Yes! We ship to select international destinations. Please check our Shipping Policy for a list of countries we ship to and any additional fees that may apply. Email customer service at help@fashionupping.store.
6. Can I change or cancel my order?
If you need to change or cancel your order, please contact our customer service team as soon as possible. Once an order is processed, we may not be able to make changes.
7. Do you offer gift cards?
Yes! We offer gift cards in various denominations. They can be purchased on our website and are delivered via email to the recipient.
8. How do I care for my clothing?
Care instructions can be found on the label of each item. Generally, we recommend following these guidelines for the best results: wash in cold water, tumble dry low, and avoid bleach.
9. Do you have a loyalty program?
Yes! Join our loyalty program to earn points for every purchase, which can be redeemed for discounts on future orders. Sign up on our website to start earning rewards!
10. How can I contact customer service?
You can reach our customer service team via email at help@fashionupping.store or by using the contact form on our website. We're here to help!